These Terms and Conditions set out the basis on which Cleaners Clapham provides domestic and commercial cleaning and related services. By making a booking with Cleaners Clapham, you agree that you have read, understood, and accepted these Terms and Conditions. They apply to all bookings, whether made online, by message, or through any other booking channel made available by Cleaners Clapham from time to time.
In these Terms and Conditions, the following words have the meanings given:
Client means the person, firm, or company requesting services from Cleaners Clapham.
Company means Cleaners Clapham, the cleaning services provider.
Service or Services means any cleaning or associated service provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office or commercial cleaning, after-builders cleaning and related tasks agreed in advance.
Cleaner means any individual or team member engaged by the Company to provide the Services.
Premises means the property or location where the Services are to be performed.
The Company agrees to provide the Services at the Premises as agreed with the Client during the booking process. The specific tasks, frequency and duration of visits will be confirmed at the time of booking. The Company reserves the right to refuse any work that falls outside its normal scope of services or that may place the Cleaner at risk, including but not limited to work at unsafe heights, moving heavy or unstable furniture, or dealing with hazardous or biological waste beyond standard household waste.
3.1 Bookings may be requested through the Company’s designated booking channels. The Client must provide accurate information about the Premises, the required Services, preferred dates and times, access arrangements, and any specific requirements.
3.2 All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company may decline or reschedule a booking at its discretion, including due to staff availability, access issues, or safety concerns.
3.3 The Client is responsible for ensuring that the details in the booking confirmation are correct. Any errors or requested changes should be notified to the Company as soon as possible and may be subject to availability and additional charges.
3.4 For end of tenancy, post-construction, or other intensive cleans, the Company may request photographs or additional information prior to confirming the booking, to ensure the quotation is appropriate for the level of work required.
4.1 The Client must provide safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes or arranging for someone to be present to admit the Cleaner.
4.2 Where keys are supplied, the Company will take reasonable care to keep keys secure. Keys will be coded so that addresses are not directly identifiable from the key alone. In the event of key loss, the Company’s liability will be limited as set out in the liability section of these Terms and Conditions.
4.3 If the Cleaner cannot gain access to the Premises at the agreed time, or if the appointment is prevented from taking place due to inaccurate access details provided by the Client, the visit may be treated as a late cancellation and the relevant cancellation fee may apply.
5.1 The Client must ensure that the Premises are reasonably tidy and free from excessive clutter to allow the Cleaner to carry out the Services effectively.
5.2 The Client must inform the Company of any health and safety risks, security alarms, pets, or any other factors that may affect the delivery of the Services.
5.3 The Client is responsible for providing access to electricity, hot water, and adequate lighting during the appointment. If these are not available, the Company may be unable to perform the Services and may treat the visit as a cancellation.
5.4 The Client agrees not to instruct Cleaners directly or attempt to hire or engage them privately outside of the Company’s arrangements during provision of the Services and for a period of six months after the last Service date without the Company’s prior written consent.
6.1 The Company may provide its own cleaning products and equipment or may agree that the Client will supply them. This will be confirmed during the booking process or in advance of the first visit.
6.2 Where the Client provides products or equipment, the Client is responsible for ensuring that all items are safe, fit for use and suitable for the surfaces to be cleaned. The Company will not be liable for damage arising from use of products or equipment supplied or specified by the Client.
6.3 The Client must inform the Cleaner of any delicate or special surfaces and provide appropriate cleaning instructions or approved products where necessary.
7.1 The price for the Services will be confirmed to the Client before the booking is accepted. Prices may vary depending on the type of service, property size, condition of the Premises and any additional tasks requested.
7.2 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of booking, or on the day of service. For ongoing regular services, payment may be required on a recurring basis according to the agreed schedule.
7.3 Payments must be made via the payment methods approved by the Company. Cash payments to Cleaners without Company authorisation are not accepted as settlement of invoices and the Client may still be liable to pay the Company directly.
7.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel further Services and may charge interest on overdue amounts at a reasonable rate until payment is received in full.
7.5 All quoted prices are based on the information supplied by the Client. If, upon arrival, the Premises or the requested tasks materially exceed what was described, the Company may adjust the price, limit the Service to the time originally booked, or decline to proceed.
8.1 The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. Where sufficient notice is given, no cancellation fee will normally apply.
8.2 If the Client cancels, reschedules or significantly changes the booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full cost of the booked Service.
8.3 Where the Cleaner is unable to gain access to the Premises, or where the appointment cannot proceed due to circumstances within the Client’s control, this may be treated as a late cancellation.
8.4 The Company will use reasonable efforts to attend each appointment at the agreed time. However, start times are approximate and may vary due to traffic or operational reasons. If the Company must cancel or significantly delay a booking, it will notify the Client as soon as reasonably possible and will offer to reschedule. The Company will not be liable for any indirect loss resulting from such cancellation or delay.
9.1 The Company aims to deliver a professional and reliable service at all times. The Client is encouraged to inspect the work at the end of each visit where possible.
9.2 If the Client is dissatisfied with any aspect of the Service, they should inform the Company as soon as reasonably practicable and, in any event, within 24 hours of completion of the relevant visit. The Client should provide clear details of the issue and, where possible, photographic evidence.
9.3 Where a complaint is accepted, the Company may, at its discretion, arrange for the area to be re-cleaned or offer a partial refund or credit. This will be the Client’s sole and exclusive remedy in respect of any service quality issues.
10.1 The Company will take reasonable care while providing the Services. The Company holds appropriate liability insurance in respect of accidental damage or injury directly caused by the negligence of its Cleaners while carrying out the Services.
10.2 The Client must report any alleged damage caused by the Cleaner to the Company as soon as it is discovered, and no later than 24 hours after the relevant visit. The Client should not attempt to repair, replace or dispose of any damaged item without the Company’s prior consent, as this may affect any assessment or insurance claim.
10.3 The Company’s total liability to the Client arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Client for the Service during the three months preceding the event giving rise to the claim.
10.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of enjoyment, loss of tenancy, or any costs of alternative accommodation.
10.5 The Company is not liable for wear and tear, pre-existing damage, defects or stains that cannot be removed by normal cleaning methods. The Company does not guarantee the removal of permanent or ingrained stains.
10.6 The Company is not responsible for items of sentimental or high monetary value left out in the open. The Client is advised to safely store jewellery, cash, important documents and other valuables during visits.
11.1 The Company will dispose of standard household waste generated during normal cleaning activities using the Client’s existing waste and recycling facilities at the Premises.
11.2 The Company does not collect, transport, or dispose of controlled, hazardous, clinical, or commercial waste beyond standard domestic cleaning tasks. This includes but is not limited to paint, solvents, oils, asbestos, medical waste, sharps, or large electrical items. If such waste is encountered, the Cleaner may refuse to handle it and may adjust the Service accordingly.
11.3 The Client is responsible for ensuring that any special waste that requires particular disposal methods is identified and removed by an authorised waste carrier in accordance with applicable environmental and waste regulations.
11.4 Where the Company agrees to remove limited waste items at the Client’s request, this will be done in compliance with relevant regulations and may incur an additional charge. The Company reserves the right to decline the removal of any items that fall outside its normal scope of work or licensing.
12.1 The Company is committed to maintaining a safe working environment for its Cleaners and Clients. Cleaners are instructed to follow appropriate health and safety procedures at all times.
12.2 The Cleaner may refuse to carry out any task that they reasonably believe is unsafe or that could put them at risk of injury, including working at height without suitable equipment, lifting excessively heavy items, or working in unsanitary conditions that pose a health risk beyond routine cleaning.
13.1 The Company will not be liable for any failure to perform, or delay in performance of, any of its obligations where such failure or delay is caused by events beyond its reasonable control. These events may include extreme weather, public transport disruption, strikes, public health incidents, power failures, accidents, or other events commonly described as force majeure.
14.1 The Company will collect and process personal information about the Client only as necessary to manage bookings, provide the Services, handle payments, and communicate with the Client. The Company will take reasonable steps to keep such information secure and confidential.
14.2 The Company will not sell or rent the Client’s personal data to third parties. Information may be shared with Cleaners and trusted service providers only to the extent necessary to deliver the Services or administer the business.
15.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing Services after the date on which the updated terms are made available.
15.2 Continued use of the Services after any changes are introduced will be deemed acceptance of the updated Terms and Conditions.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in relation to them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of the Services and supersede any previous understandings, agreements or representations, whether oral or written.
17.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
By booking and using the Services of Cleaners Clapham, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
Choose to hire our cleaners Clapham and get excellent service at affordable price.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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