This Privacy Policy explains how Cleaners Clapham collects, uses, stores and protects your personal data when you use our cleaning services or interact with us in any way. It applies to all Cleaners Clapham customers located within our service area, as well as prospective customers who make enquiries about our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully to understand how and why we use your data and the rights you have in relation to it.
Cleaners Clapham provides domestic and commercial cleaning services within our service area. For the purposes of data protection law, we act as the data controller for the personal data described in this policy. This means we decide how and why your personal data is used.
This Privacy Policy covers personal data collected from individuals who are customers, prospective customers, site visitors, and people who contact us about our services within the Cleaners Clapham service area.
We may collect and process the following categories of personal data:
Identification and contact details such as your name, title, billing address, service address, and communication preferences.
Contact and communication data such as your preferred communication channel and records of communications you have with us, including enquiries, complaints, and feedback.
Service and booking data such as details of the cleaning services you request, property type, access instructions where necessary, dates and times of bookings, and information relating to the completion of services.
Payment and billing data such as payment status, partial card details depending on the payment method used, transaction references, and invoicing information. We do not store full card numbers if a third party payment processor is used.
Technical and usage data where applicable such as information about how you access any online forms or booking tools we may offer, including device type, approximate location, and basic usage data required to operate and improve our services.
Marketing preferences such as whether you wish to receive marketing communications from us and your responses to any marketing communications that you may receive.
We may collect your personal data in several ways, including when you contact us by phone, through online forms, or in person to request a quote or make a booking, when you engage our services and we provide cleaning at your property, when you complete any feedback or survey forms we may provide, and when we receive referrals or recommendations from existing customers, where you have consented to share your details or where it is otherwise lawful to do so.
We rely on the following lawful bases under data protection law to process your personal data:
Contract. We process your personal data to enter into and perform a contract with you. This includes arranging, managing, and delivering cleaning services, handling payments, and communicating with you about your bookings.
Legal obligation. We may process your data to comply with legal requirements. This includes maintaining appropriate records for tax, accounting, and regulatory purposes and responding to lawful requests from public authorities where required.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and where your rights and freedoms do not override those interests. Examples include managing our relationship with you, improving our services and operations, ensuring the security of our staff and customers, and pursuing or defending legal claims.
Consent. In some cases, we rely on your consent, such as when you agree to receive marketing communications from us. You can withdraw consent at any time by contacting us using the details provided in our usual communications.
We use your personal data for the following purposes:
To respond to enquiries, provide quotes, and supply information about our cleaning services.
To create, manage, and fulfil bookings, including communicating with you about appointment times, access requirements, and any changes to services.
To process payments, issue invoices, manage refunds, and handle any billing enquiries or disputes.
To manage our relationship with you, including dealing with queries, complaints, and feedback, and notifying you about changes to our services or policies.
To maintain our business records, accounting information, and operational planning data.
To send you service-related messages that are necessary to fulfil our contract with you, such as booking confirmations and reminders.
With your consent where applicable, to send you marketing communications about our services, offers, and updates that may be of interest to you.
To protect our rights and those of our staff and customers, including preventing and addressing fraud, misuse of services, or security issues.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include payment processing providers, customer management and booking system providers, accounting and invoicing service providers, and information technology and system support providers.
These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. They are required to keep your data secure and to comply with applicable data protection laws.
We may also share personal data where required by law, to comply with a legal obligation, or to protect our rights or the safety of our staff and customers. If we are involved in a business restructuring, sale, or transfer of assets, your personal data may be shared with relevant third parties as part of that process, where lawful.
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet any legal, accounting, or reporting requirements.
For customers, this generally means we keep core booking and invoicing records for a number of years after your last interaction with us, in line with legal retention periods for financial and tax records. Communication records, service notes, and related correspondence may be retained for a period that allows us to respond to queries or disputes and to improve our services.
Where personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified from that information.
In some cases, our service providers may store or access data from locations outside the United Kingdom. Where this occurs, we take steps to ensure that your personal data receives an adequate level of protection, for example through the use of appropriate contractual safeguards and by selecting providers that implement strong security and privacy standards.
We take appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff training in data protection, and regular review of our security arrangements.
While we work to protect your personal data, no transmission of information via the internet or any storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of any information you use to access our services.
Under data protection laws, you have a number of rights in relation to your personal data. These include:
The right of access. You have the right to request a copy of the personal data we hold about you and to receive information about how it is processed.
The right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected. This right may be subject to legal or contractual restrictions.
The right to restrict processing. You may ask us to restrict the processing of your data in specific situations, for example while we are verifying the accuracy of information you believe is incorrect.
The right to data portability. Where our processing is based on your consent or a contract and carried out by automated means, you may request a copy of the personal data you provided to us in a commonly used format so that it can be transferred to another organisation.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling related to those interests. You also have the right to object at any time to receiving direct marketing from us.
The right to withdraw consent. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can address your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we process personal data. Any updated version will apply to all Cleaners Clapham customers and enquirers within our service area from the date it is published. We recommend that you review this policy periodically so that you remain informed about how we protect your personal data.
Choose to hire our cleaners Clapham and get excellent service at affordable price.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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